Website security

This is a secure website. It has been designed to prevent loss, misuse or alteration of any information under our control.

Website privacy

You can use this website and access information freely without giving away any personal information.

However, when a visitor comes to our website, certain basic technical information is always recorded. This includes the visitor's domain name, referral data and browser type. This sort of information is recorded to help us with better management practices here at Customs, and with improving our website generally. It will be kept completely secure within the New Zealand Customs Service and will not be disclosed to any third parties.

National Contact Centre security

Any information provided to the New Zealand Customs Service via its 0800 428 786 (0800 4 CUSTOMS) number is handled with discretion.

A Customs officer will classify the call under a specific code eg, importing goods. These codes cannot be linked back to the individual calling and are used to provide statistics for quality assurance and continuous improvement purposes.

Further enquiries should be made in writing to:

The Privacy Officer
New Zealand Customs Service
PO Box 2218
Wellington 6140.

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