Contact Us

Contact Us

What’s My Duty? enquiries

For enquiries related to What’s My Duty? get in touch with the National Contact Centre – refer to details below. These numbers and email address are monitored from Monday to Friday, 7:00 am to 6:00 pm (excluding public holidays).

National Contact Centre

​Description: Contact​:
Free phone within New Zealand: 0800 428 786 (0800 4 CUSTOMS)​
Calling from Australia free phone:​ 1800 301 861​
Calling from overseas: ​ +64 9 927 8036​
Fax within New Zealand: 09 927 8019
Faxing from overseas:​ +64 9 927 8019
Postal address: New Zealand Customs Service
PO Box 2218
Wellington 6140

Customs may choose to record calls received on its 0800 428 786 number. For further information about this – see our Privacy page.

Customs offices

Customs offices are located throughout New Zealand, covering the main air and sea ports. Customs also has offices in Bangkok, Beijing, Brussels, Canberra and Washington DC.

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